Your Cart

General Terms and Conditions

General Terms and Conditions
Table of contents:
1. Scope
2. Conclusion of contract
3. Return costs of withdrawal
4. Prices and Payment
5. Dispatch and Conditions
6. Retention of title
7. Liability for defects
8. Applicable Law

1. Scope:
1.1. The general terms and conditions of Rc Arlos Factory - hereinafter also referred to seller - apply to all contracts which a consumer or entrepreneur - hereinafter also called buyer - enters into with the seller regarding the goods and / or services listed in the seller´s online store. Derogations are only valid if they have been agreed between the seller and the buyer or be expressly mentioned in the general terms and conditions.

1.2. A consumer within the meaning of these terms and conditions is any natural person who enters into a transaction for a purpose which can neither be attributed to their commercial or independent professional activity. An entrepreneur within the meaning of these terms and conditions is any natural or legal person or a legal partnership, who enters into a legal transaction in the exercise of their independent professional or commercial activity.

2. Conclusion of contract:
2.1. The product descriptions contained in the seller´s online shop are not binding offers on the part of the seller, but are intended to submit a binding offer by the buyer.

2.2. The buyer can make an offer by telephone, in writing, by fax, by email or via the order form which is available in our online store. When ordering via the online order form and after entering his personal data, the buyer submits by clicking the button "order" in the final step of the ordering process a legally binding contract offer in relation to the goods contained in the basket.

2.3. The seller may accept the offer by the buyer in writing or electronically by means of an order confirmation or by delivering the goods within three days. However, the seller is also entitled to refuse to accept the order.

2.4. The order processing and contact is usually done by e-mail and automated order processing. The buyer has to ensure that his or her e-mail address is correct so that the e-mails, which are send by the seller within the ordering process, can be received.

3. Return costs of withdrawal:
If the customer has a right of withdrawal, he shall bear the direct cost of returning the goods.

4. Prices and Payment:
4.1. The prices quoted by the seller are final prices including Dutch VAT. Prices quoted do not include shipping costs. These are reported separately in the respective product presentation in the offer.

4.2. For deliveries, the seller offers the following payment options, unless otherwise provided for in the relevant product description of the offer:
• Paypal
• Prepayment by bank transfer
• Payment on account

4.3. For deliveries to countries outside the European Union there may incur other costs in an individual case, which the seller is not responsible for and which are borne by the customer. These costs include eg. costs of money transfer (transfer fees, exchange fees) or legal import duties such as customs duties or taxes.

4.4. If prepayment is agreed on, payment is due immediately after the conclusion of the contract. For payment on account, the customer agrees to pay the invoice immediately after receiving the goods.

4.5. The customer after receiving the package has 7 days to return the package to us and request the return of the order amount.
After 7 days, the customer no longer has the right to return the order or request a refund of the order amount.

5. Shipping and Conditions:
5.1. The delivery of goods occurs regularly on a dispatch route and to the delivery address specified by the buyer. During completion of the transaction the delivery address specified in the order of the vendor is decisive.

5.2 The cost of shipping of the purchased goods are paid by the buyer. If the buyer requires a special form of dispatching, with higher costs, he has also to bear these additional costs.

5.3. If the shipping company returns the goods to the seller as a delivery to the buyer was not possible, the buyer bears the costs for the unsuccessful delivery. This does not apply if the buyer exercises his right of withdrawal by delivery refusal, if he is not responsible for the circumstances which have led to the impossibility of delivery or if he was temporarily prevented from accepting the delivery, unless the seller had announced the delivery a reasonable time in advance.

5.4. For collection the seller informs the buyer via e-mail about the fact that the ordered goods are available for collection. Upon receipt of this e-mail, the buyer can pick up the goods after consultation with the seller. In this case, no shipping costs will be charged.

5.5. Merchandise damaged in transit. Items damaged in transit require special handling and are handled on a case-by-case basis. Please do not return items damaged in transit without contacting Rc Arlos Factory Products first. Along with the damaged item(s) please save all packing materials and containers as in most cases, the shipping company will want to inspect these items before finalizing the claim. To start a damaged shipment claim contact Rc Arlos Factory Products via our Contact Us page . Your Rc Arlos Factory Products representative will advise you how to proceed.

5.6. Unwanted or mistakenly ordered items. If you would like to simply return an unopened, new item you no longer need or want you may do so by filling out the form found under My Account > Return Requests.  No call or email to Rc Arlos Factory Products is needed. Upon receiving and approving your return, we will issue a refund minus a 20% restocking fee or store credit. Refunds will be issued using the original payment method. The 20% restocking fee is non-negotiable. Opened items and apparel are not eligible for return. All returns are subject to Rc Arlos Factory Products receiving dept. approval. Returns with incomplete or missing documentation will be denied. Denied returns will be returned at the purchaser’s expense.

5.7. If you decide to refuse an order upon attempted delivery, your order will be subject to fees associated with the return. Including but not limited to a 20% restocking fee, two-way shipping charges, etc... All fees are subject to Rc Arlos Factory Products' discretion. We strongly recommend that you accept the merchandise and then proceed through our normal return process.

6. Retention of title:
The purchased goods remain seller's property until full payment by the buyer.

7. Liability for defects:
The statutory warranty applies.

8. Applicable Law:
8.1. The law of the jurisdiction in Netherlands applies to all legal relationships between the parties to the exclusion of the laws on the international sale of goods. For consumers, this choice of law only applies as the granted protection is not withdrawn by mandatory provisions of law of the country in which the consumer has his habitual residence.

8.2. If the buyer is a merchant, a legal entity under public law or public special fund, the exclusive jurisdiction for all disputes arising from this contract is the business location of the seller. The same applies if the buyer has no general jurisdiction in Netherlands or the EU or domicile or habitual residence at the time of action are not known. The power to call upon the court in another jurisdiction remains unaffected.