International Shipping

  • Please Note: Shipping charges only cover transit to your country.
  • You are also responsible for all customs, duties, taxes and brokerage fees that may be charged.
  • We are pleased to accept orders from outside of the Netherlands. We support payment via Visa, Mastercard, iDEAL only for Netherlands, Bank Transfer, V Pay, Maestro, Bancontact and Paypal payment methods for International customers. All items in our store are listed in € euro. If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding International shipping:

What Shipping Service Do You Use?

  • Your shipping choices and pricing will appear during checkout and may include: (PostNL) Netherlands Postal Service, DHL Express, FedEX Express, TNT Express, DHL Parcel. Please note that not all shipping choices may be available for your country. The shipping options and pricing for your order can be viewed if you start the online checkout through our website. Just place the items you wish to purchase into your shopping cart and begin the checkout process. You will not be required to make your purchase at that time, but you will be able to view the shipping choices and pricing for your order. Your shipping options available will be dependent upon the weight of your order and the location we are shipping to.
  • To help you decide which method of shipping to choose, please review our list below that explains each shipping option:

Netherlands Postal Service (PostNL)

  • Delivery in 1 day in Netherlands and 3-15 days to most countries, tracking is available. Customs, duties, and taxes are not included in our shipping costs and are payable by customer upon delivery of package.

DHL Express

  • Delivery by end of day usually in 1-5 business days to most countries, tracking is available. Customs, duties, and taxes are not included in our shipping costs and are payable by customer upon delivery of package.

FedEX Express

  • Delivery by end of day usually in 1-7 business days to most countries, tracking is available. Customs, duties and taxes are not included in our shipping costs and are payable by customer upon delivery of package.

TNT Express

  • Delivery by end of day usually in 1-7 business days to most countries, tracking is available. Customs, duties and taxes are not included in our shipping costs and are payable by customer upon delivery of package.

DHL Parcel

  • Delivery in 1 day in Netherlands and 3-7 days to most EU countries, tracking is available. Customs, duties, and taxes are not included in our shipping costs and are payable by customer upon delivery of package.

Can I use a freight forwarder?

  • Generally our system requires that orders are shipped to the billing address, however there may be exceptions for certain customer accounts. If you are able to choose an alternate shipping address, please be aware that our obligation to you has been satisfied upon delivery to the forwarding agent and any claims against lost or damaged packages will be forfeited at that time.  Some agents may require that we provide customs and export officials the right to search the contents of outgoing freight.  In an effort to expedite delivery of your goods, we will comply with any such requests unless you explicitly direct us otherwise at the time you place your order.

Can you list a lower amount on my invoice?

  • We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts; please note that store credit is not a discount, and is taxable. Please do not ask us to list a lower amount, or list your order as a 'gift', as it would be illegal for us to do.

Package can be insured?

  • Your shipping choices and pricing will appear during checkout and you can choose if you want the shipping with insurance or without insurance.

Can You Provide Me With a Tracking Number?

  • Yes. All our services provide you with an International tracking number.

How Much Will it Cost to Ship to Me?

  • The pricing for the shipping options will be presented to you before you finish your checkout. All of the store items are weighed properly so when you check out, the system will compute the correct shipping charges for you and present you with a list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.

Does the shipping I pay you include any customs, duties, or tax fees?

  • No. For international Shipping Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. Rc Arlos is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.

Brokerage Fees?

  • All our carriers will help you with Customs process packages through customs with customs clearance.

Damaged Package Claims?

  • If you have received your order, and your package was damaged in transit, please contact us within 24 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request the damaged product(s) be shipped back to us for verification.

Lost Package Claims?

  • If you have not received your order, and feel your package may be lost, please contact us.
  • If your package was not delivered within the timeframes listed above, please contact us.
  • Please allow us 3 business days to contact the shipping carrier regarding your missing package.
  • Please do not open a PayPal claim against the order, as this will further delay the process.

Do I Have to Pay Netherlands taxes?

  • No. International orders are not taxable by the Netherlands.

Are There Any Products in Your Store that Cannot be Shipped Internationally?

  • No. At time all products can  be shipped to our International customers.